Question: Do you charge for shipping?
Answer: Your order of $25.00 and over are shipped FREE via USPS Priority Mail to the 48 contiguous states. Orders under $25.00 incur a $5.00 handling fee. Orders shipped outside of the 48 contiguous states will incur a $10.00 handling fee.
Question: I am having a problem with my Postal Credit Card, what should I do?
Answer: If your credit card is declined, the most common reason is the card has not been activated. When you have a problem with your Postal Credit Card, be sure to report it to Citibank. They can be contacted at 1-800-287-5003.
Question: What happens if I go over my allowance balance?
Answer: If your order exceeds your balance available, the postal credit card will be declined, resulting in your order being delayed. To prevent this from happening, verify your current allowance balance prior to ordering. You may pay the difference or overage with a personal credit card.
Question: Is my credit card information secure through this site?
Answer: YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Question: Can I update my account contact information?
Answer: To update your contact information you must first Sign In. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.
Question: My anniversary date is close to expiring, what should I do?
Answer: Contact us immediately at 215-673-7211. We will assist in expediting your order so you do not lose your allowance money.
Question: When will my order ship?
Answer: Uniform Bonus ships all orders out within 3 business days. We have a large warehouse and fully stocked with all items on our site in all sizes. At times, we do experience backorders, which may cause a slight delay. When the delay will be more than 6 days, you will be contacted to discuss your order. When you receive a partial shipment, your Postal Credit Card was only charged for the shipped quantities.
Question: Will I receive tracking information?
Answer: You are updated throughout the entire ordering and fulfillment process, including an email with tracking information.
Question: Can I use my personal credit card?
Answer: Yes. You can use your personal credit card if you do not have any allowance left or if your order amount exceeds your available allowance amount.
Question: Why do you not offer a full allowance bonus?
Answer: We do not offer a full allotment bonus because our prices are the lowest prices for postal approved merchandise on the internet or in store.
Question: Do you charge for alterations?
Answer: Pant hemming is always FREE. Hems shorter than 29” are not returnable. We can alter other garments for a minor charge. Garments, under than pant hemming over 29” are not returnable.
Question: How do I track my order?
Answer: You have full access to your account with Uniform Bonus and the entire order fulfillment process. When you order ships, you will receive an email notification with a tracking number. You may also access this information when logging in.
Question: Can I return or exchange items I ordered?
Answer: We strive for your complete satisfaction. You may return items within 60 days of the day the order shipped. Items MUST be new, unworn and include labels, tags and in the original packaging. Worn, soiled and laundered items are not returnable. Be sure to try on all items when you receive to assist in case you have to make an exchange or return. Please use the Return/Exchange form included in your package you received from Uniform Bonus.
Question: Do you stock the shoes and boots?
Answer: We stock many styles, but not all of the styles we list on our site. If we do not stock the style you choose, we have the style drop shipped directly from the manufacturer. Shipping time for footwear is the same as usual with us. Your footwear will ship out within 7 business days of when you place the order.
Question: I bought an item and it appears defective. What can be done?
Answer: Customer satisfaction is our primary goal. If used and found defective, we will exchange or repair within one year of the purchase date when accompanied by your receipt.
Please try on your new garment soon upon receipt to make sure it fits to your satisfaction. Do so before washing or wearing. Trousers or slacks hemmed to 29" or less are not returnable or exchangeable.
Shoe returns: When you return a defective shoe, we will inspect the shoe and contact the manufacturer. In most cases, we will be able to make a determination and immediately issue a replacement or a credit. At time, we will need to send the shoe back to the manufacturer for final inspection and resolution. In these cases, it can take up to 4 weeks for the manufacturer's decision on footwear defect. We will keep in contact with both you and the manufacture to expedite this process and we work for you to get the results you need.